Effective 12-29-19, UPS and Fedex implemented a $24.00 per package additional handling surcharge to any box that weighs over 50 lbs. That means that a 50 lb. box of products will now cost an additional $.48 per lb. ($24.00/50 lbs.=$.48) more just for the surcharge. This surcharge is in addition to shipping costs so for instance if your package already costs $16.00 in shipping, it will now cost a total of $40.00 to have the product shipped ($16.00+$24.00=$40.00) under the new guidelines. If you order 4 boxes of 50 lbs. or more, there would be an additional $96.00 $24.00 x 4=$96.00) in surcharges that you would have to pay.
We realize that this is an incredibly big issue for everyone since we are already dealing with rising raw material costs in our industry and rising shipping costs in general. The new additional handling charge makes the costs much higher and impossible to absorb!
LET'S AVOID THE NEW $24.00 PER PACKAGE SURCHARGE FROM UPS AND FEDEX!
In the past, we have always packed orders up to 70 lbs. per case for maximum value without paying any additional handling. We will now be packing orders in less than 50 lb. weights so that you do not have to pay additional fees. The challenge is bulk products because most manufacturers including wax, oils, butters, chemicals etc. all package products in 50 lb. sizes or more so that means they would be subject to the new $24.00 per box fees. We are strongly encouraging our manufacturers to change their package sizes to be UPS and Fedex friendly and are confident that will happen within a very short period of time.
In the meantime, we will be re-packing bulk case products and offering them as "NO SURCHARGE FRIENDLY" packaging. What this means is that you will see soy wax offered in 50 lb. and 45 lb case quantities, with the 45 lb. case being labeled as "NO SURCHARGE FRIENDLY". Wax slabs will now be packaged 4 slabs per box instead of 6 to become 'NO SURCHARGE FRIENDLY". There are many other products that are affected and we will be changing the case weights on those as well so that you do not have to pay extra fees. Our website will clearly state which items have been repackaged to avoid extra fees.
ORDERS TO BE PICKED UP OR SHIPPED BY TRUCK ON A PALLET ARE NOT SUBJECT TO THE UPS/FEDEX ADDITIONAL HANDLING FEE!
Candles and Supplies is committed to helping you avoid the additional handling fees and we are working hard to update our product offerings. Looking on the bright side of things, the total price for bulk products will now be lower since the case sizes are shrinking, which makes it easier to buy in bulk if you are not already. It will also be easier to handle cased products since they will not be as heavy - your back will thank you too.
If you have any questions regarding the new UPS and Fedex fees, please feel free to call us at 800-819-6118 or email firstname.lastname@example.org