We do not have a minimum order, however shipping charges will be added to all orders. Shipping is determined by the weight of your order when it is manifested on our shipping system. We do not have FREE shipping
We do not offer international shipping at this time. This includes Canada.
If you arrange to have your order shipped to you internationally via an international freight forwarder, please be aware that Candles and Supplies.com will not accept responsibility for any damage that occurs in international transit. We do not ship internationally and do not guarantee the safety of orders shipped by other agencies. You will need to handle all international damage issues with your freight forwarder. We are not able to supply any international documentation that may be needed.
If you have a US address that you would like to use for shipping then you can place your order on our website and use checkout with Paypal for your payment method. If you do not have a Paypal account, we will send you an email link that you can use to pay for your order. We are unable to process direct credit/debit card payments that have an international billing address, so PayPal is the only way to complete your order. We are not able to supply any international documentation that may be needed.
Orders can be placed by phone toll free at 800-819-6118 or 24 hours by on our website. Orders are usually shipped within 48 hours. During the busy season we may experience some shipping delays, but we will inform you when you place your order.
Please have your order complete and correct at the time it is placed. Your order will be processed and sent to our warehouse as soon as it's placed, so it is impossible to change or add on.
Rush orders should be placed by telephone or on our shopping cart with the rush service added to your order. Please also confirm by telephone. Occasionally web servers go down or we experience connection problems so if you have an order that must be shipped, please call us and we'll make every effort to get your order shipped as quickly as possible.
We keep a large inventory of our items, but occasionally a product will be out of stock due to circumstances beyond our control. We will try to inform you of any out of stock items when placing your order, but we do not make any guarantees on product availability. Out of stock items are NOT backordered so you must reorder when they are back in stock.
Pricing & Discounts
All of our prices and discounts are listed on our website. Our discounts are per product based on volumes purchased. We would be happy to special prices on larger orders of $5000.00 or more so please call us at 800-819-6118.
PA customers with a PA Sales & Use Tax ID number on file will not be charged 6% sales tax.
Credit Cards - We accept Visa, Mastercard, American Express and Discover. We also accept checking account debit cards for your convenience. Your order will not be shipped if your credit card declines, so please make sure to check your available balance before placing your order.
Checks - orders paid by personal or business check will be held for 10 days until your check clears our bank. Returned checks are subject to a $20.00 service charge.
Terms - we work with Paypal Credit to offer you up to 6 months financing on orders of $125.00 or more.
We ship with UPS, Fedex and USPS. You can specify which carrier you would like to ship your order through or we can provide you a quote and let you choose.
Multiple box shipments will sometimes arrive a day or two apart, please allow ample time for your shipment to arrive before calling us for a tracer.
Damaged Goods: Each shipment is packed carefully keeping in mind that the order will probably be drop kicked from PA to your location. In the rare event that your order does not endure the extreme shipping, please either refuse the shipment or sign for it as "damaged" and call us immediately to start a claim. Please retain all boxes and packing material at least 15 days for inspection by the carrier.
We are so confident that you will like our products as much as we do that we will accept returns within 30 days of your original purchase without a restocking fee. Items must be returned in original condition for resale. In-store credit will be issued (not cash or credit card refunds) for all returns unless you were shipped something in our error.
Due to sanitary reasons, we do not accept returns on fragrance oils or bath & body bases. We recommend purchasing the 1 oz. size bottles of fragrance to try our scent or visit our showroom in Quakertown, PA where we have all of our scents on display. We apologize if this causes any inconvenience, but we only want to sell the highest quality product available and you can be sure when ordering from us that your products have not been tampered with or diluted.
Since there are literally millions of combinations and uses for our products, we cannot warranty anything we sell that can be subject to user error. We are constantly experimenting with new products and have a very good idea of how everything works based on our testing, but we cannot possibly test every combo, temperature, situation etc. We do recommend experimenting when you have ample time and supplies to do so, but keep in mind that your experiments may not work and we cannot be held responsible for unexpected results or missed craft shows. Since most of the waxes, scents, etc. are mixed from raw ingredients, batches may vary from time to time and you may need to adjust your formulas slightly. We highly recommend test burning all of your candles before selling them so that you know exactly what your customers will be receiving.
If you have any questions, please feel free to call us at 800-819-6118 or email us at firstname.lastname@example.org