All orders are FOB Quakertown, PA. We DO NOT have free shipping. Due to COVID-19 order processing times are delayed. Current updates to order processing times are displayed at the top of our website.
We ship by UPS, Fedex and USPS and our shopping cart will calculate rates for you during the checkout process based on the weight and volume of the items in your order. You will have the option to compare rates and choose which shipping method is best for your order.
Orders over 500 lbs. may be less expensive to send by common carrier or on a truck. Unfortunately, our shopping cart is not integrated with freight carriers because we will shop for the best rate available for you based on your location and items being shipped. Please feel free to call us at 800-819-6118 for a quote on pallet quantities. We can also use your carrier if you have one and all you need to do is email or fax us the bill of lading for your pickup.
Multiple box shipments will sometimes arrive a day or two apart, please allow ample time for your shipment to arrive before calling us to report the package missing.
Shortage or Damaged Goods: Each shipment is packed carefully keeping in mind that the order will probably be drop kicked from PA to your location. In the rare event that your order does not endure the extreme shipping, please either refuse the shipment or sign for it as "damaged" and call us immediately to start a claim. For damaged goods, please retain all boxes and packing material at least 15 days for inspection by the carrier. Claims for missing or damaged goods must be placed within 5 days of receiving your order. After 5 days of order receipt we will conclude that your order was satisfactory and no claims, refunds or exchanges will be accepted.
We do not offer international shipping at this time. This includes shipping to Canada.
If you arrange to have your order shipped to you internationally via an international freight forwarder, please be aware that Candles and Supplies.com will not accept responsibility for any damage that occurs in international transit. We do not ship internationally and do not guarantee the safety of orders shipped by other agencies. You will need to handle all international damage issues with your freight forwarder. We are not able to supply any international documentation that may be needed.
If you have a US address that you would like to use for shipping then you can place your order on our website and use checkout with Paypal for your payment method. If you do not have a Paypal account, we will send you an email link that you can use to pay for your order. We are unable to process direct credit/debit card payments that have an international billing address, so PayPal is the only way to complete your order. We are not able to supply any international documentation that may be needed.
